False ads—fake guarantees—bait-and-switch—empty warranties—refund/return policies in microscopic type—and the ubiquitous misuse of the term "FREE." These are just a few of the "unfair and deceptive" practices that Massachusetts' consumer statute, G.L. c. 93A, was designed to address. In the business of insurance, G.L. c. 176D goes far beyond the commonplace failure to settle a claim in a timely manner; the unfair insurance settlement practices statute identifies 12 different flavors of bad faith, such as false advertising—unfair discrimination—false promises of stock performance—nonexistent rebates. For both statutes, there's pressure to settle and stakes are high: double and treble damages, costs, and attorney fees hang in the balance.
If your client base includes consumers or businesses on either the sending or the receiving end of a Chapter 93A or 176D demand letter, you need this training on the procedures, standards, defenses, and remedies of both statutes. An expert panel of business and insurance litigators blend a nuts-and-bolts "how-to" with insights on the nuances and strategic uses of these powerful statutes—both during settlement negotiations and at trial. They brief you on new developments and warn you regarding common pitfalls associated with consumer litigation.
MCLE webcasts are delivered completely online, underscoring their convenience and appeal. There are no published print materials. All written materials are available electronically only. They are posted 24 hours prior to the program and can be accessed, downloaded, or printed from your computer.