On Demand Webcast

Client Satisfaction 101: 50th Annual Practical Lawyering Skills Program 2015

Mastering the art of getting—and keeping—clients

3 Hours
© 2015 MCLE, Inc.
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Product Description

Attorneys know how vital communication is when they are engaged in the job of lawyering. They depend on their communication skills and ability to convey legal concepts and arguments to convince other counsel, judges, and juries. But words are also an attorney's main business tool. Using words effectively can make or break a contract, a case, or a career.

Lawyers often don't realize that it's just as important to communicate effectively "off the clock." The better that lawyers and their firms are at communication with potential and actual clients, the better they will be at getting and serving them. A great experience with your law firm means happy clients, and happy clients will continue to hire you and recommend your firm to everyone. Client happiness equals a successful, thriving legal practice.

If you have never focused on client experience before, you may be missing a big opportunity to improve and build your law practice. From the little extras your firm should be offering clients to the more in-depth investments you need to make in order to improve the overall experience for both clients and colleagues, this program shows you what to say and do to get your clients talking about your firm and keep referrals coming in.

2:00 – 2:10 p.m.
Introduction to Client Satisfaction
Kelli J. Proia, Esq., Lawducate, Lincoln, Chair
2:10 – 3:05 p.m.
Communication Within Your Firm
Kelli J. Proia, Esq., Lawducate, Lincoln, Chair
3:05 – 3:10 p.m.
Networking and Refreshment Break
3:10 – 4:05 p.m.
Communication to Win Clients: Building Relationships and Generating Business
Elizabeth H. Munnell, J.D., EHMunnell, Cambridge
4:05 – 5:00 p.m.
Client Fulfillment and Happiness
Alan J. Klevan, Esq.

Please Note

MCLE on demand programs are delivered completely online, underscoring their convenience and appeal. There are no published print materials. All written materials are available electronically only through a link included on the on demand program page.

Table of Contents


Kelli J. Proia, Esq., Lawducate, Lincoln


Elizabeth H. Munnell, J.D., EHMunnell, Cambridge



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