When can I expect my order to arrive?
We process most orders within 24 hours of receipt and shipping generally takes between 3 to 7 days.
How do I return a book or CD?
Simply mail the product to MCLE at Ten Winter Place, Boston, MA 02108 with your packing slip or invoice, or drop it off at the MCLE Conference Center anytime Monday through Friday, 8:30 a.m. to 5:30 p.m. You may also request a UPS return shipping label by calling Customer Service at (617) 482-2205 ext. 6.
Where is MCLE's Boston conference center?
The MCLE Conference Center is at Ten Winter Place, centrally located in the heart of Boston's Downtown Crossing district. Winter Place is a private way off of Winter Street, halfway between Tremont Street and Washington Street.
Can I earn CLE credits for participating in an MCLE webcast?
Most jurisdictions that require attorneys to participate in continuing legal education currently allow some or all mandatory CLE credits to be earned online. In compliance with the mandatory CLE requirements of many jurisdictions, MCLE's live webcast programs include periodic attendance prompts and the opportunity to forward written questions to the faculty during the program. At the conclusion of the program, registrants are given the opportunity to fill out an evaluation form and receive a certificate of attendance (with verification of your responses to the timed attendance prompts). Note: to receive your certificate of attendance, you must submit your email address when prompted at the conclusion of the webcast. You will be emailed a link to your certificate; check your spam folder if you do not receive this email in your in-box. Whether you can get credit for watching webcast programs depends on your state's specific regulations. If you intend to take an MCLE webcast program for mandatory credit, please contact your state's bar association or mandatory CLE authority prior to registering to confirm that the webcast program will satisfy your state's requirements. Contact MCLE's Customer Service team at firstname.lastname@example.org or 1-800-966-6253 extension 7.
Why am I receiving supplements to, or revised editions of, practice manuals that I do not recall ordering?
When you buy an MCLE book you will be automatically signed up for MCLE's update service. With MCLE’s automatic update service you never have to worry about your book being out of date. Tens of thousands of lawyers, both in Massachusetts and around the rest of the nation, use this service to keep themselves at the cutting edge of Massachusetts legal practice. There is always an option not to sign up for this service, but if you didn’t take that option, or have changed your mind about receiving automated updates, you can opt not to receive any further updates. Go to the Automatic Supplementation page under Subscription + Orders in your Account or contact Customer Service at at (617) 482-2205 ext. 6 to change your automatic supplementation options.
How do I access the OnlinePass™?
To access all features of the OnlinePass, log into your account by clicking SIGN IN at the top of any page on the MCLE website. On smaller screens, such as phones and tablets, open the menu at the top left, then click SIGN IN. If you’ve forgotten your password, click the green "Send password" button on the sign in screen.