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Help Topics
HELP TOPICS

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When can I expect my order to arrive?
We process most orders within 24 hours of receipt and shipping generally takes between 3 to 7 days.
How do I return a book?
Simply mail the book to MCLE at 10 Winter Place, Boston, MA 02108 with your packing slip or invoice, or drop it off at the MCLE Conference Center anytime Monday through Friday, 8:30 a.m. to 4:30 p.m. You may also request a UPS return shipping label by calling Customer Service at 617-482-2205 ext. 6.
Where is MCLE's Boston conference center?
The MCLE Conference Center is at Ten Winter Place, centrally located in the heart of Boston's Downtown Crossing district. Winter Place is a private way off of Winter Street, halfway between Tremont Street and Washington Street.
Can I earn CLE credits for participating in an MCLE webcast?
Most jurisdictions that require attorneys to participate in continuing legal education currently allow some or all mandatory CLE credits to be earned online. In compliance with the mandatory CLE requirements of many jurisdictions, MCLE's live webcast programs include periodic attendance prompts and the opportunity to forward written questions to the faculty during the program. At the conclusion of the program, registrants are given the opportunity to fill out an evaluation form and receive a certificate of attendance (with verification of your responses to the timed attendance prompts). Note: to receive your certificate of attendance, you must submit your email address when prompted at the conclusion of the webcast. You will be emailed a link to your certificate; check your spam folder if you do not receive this email in your in-box. Whether you can get credit for watching a webcast program depends on your state's specific regulations. MCLE does regularly submit to Rhode Island and Maine. Although MCLE does not pursue state-based credit (outside of Rhode Island and Maine), our programs are regularly approved in many jurisdictions; it is the responsibility of the individual attorney interested in CLE credit to submit the information and certifications required under the respective state rule to the appropriate state authorities in the jurisdictions in which they seek credit. Contact MCLE's Customer Service team at customerservice@mcle.org or 1-800-966-6253 ext 7 with questions.
Why am I receiving book updates that I do not recall ordering?
When you buy an MCLE book you are automatically signed up for MCLE's update service so that you never have to worry about your book being out of date. There is always an option not to sign up for this service, but if you didn't take that option, or have changed your mind about receiving automatic updates, you can opt out by (1) logging into your account on the MCLE website and going to My Account > Subscriptions & Orders > Print Book Supplement Service or (2) contacting MCLE Customer Service at 617-482-2205 or customerservice@mcle.org.
How do I access the OnlinePass?
To access all features of the OnlinePass, log into your account by clicking SIGN IN at the top of any page on the MCLE website. On smaller screens, such as phones and tablets, open the menu at the top left, then click SIGN IN. If you've forgotten your password, click the "Send password" button on the sign in screen.