Help

ALERT

Please note that MCLE's Terms of Use have been updated as of March 1, 2024.
Review the terms via the link to "Terms of Use" at the bottom of this website.

Help Topics
Help Topics
HELP TOPICS

On Demand Programs > MP3 Recordings

Purchase & Access

How do I access my MP3 purchase?
On the Order Confirmation page, on the righthand side (on the bottom on smaller screens like smartphones and tablets) select the green "Download MP3" button. A Zip file will appear shortly (on most browsers, in the top right corner). If you don't see it, go to your computer's Downloads folder. The Zip file will contain MP3 files of each electure in the program.
The MP3 download link is also available in your Order Confirmation email. You will receive this email shortly after purchase from customerservice@mcle.org.
You can also download the MP3 files at any time by going to your MY ACCOUNT page. When logged into the MCLE website, select your name. Then select Products + Program Access > On Demand Programs.
Does my access to an MP3 recording expire?
Once you download your MP3 files, they are yours to listen (and relisten) as many times as you wish. You will continue to have access to redownload your purchased MP3 recording for as long as it remains on the MCLE website, typically at least one year.
Uh oh, I purchased an MP3 recording, but I meant to purchase the on demand webcast.
If you purchased the wrong product format by accident, please contact Customer Service at customerservice@mcle.org or 800-966-6253.

Technical Information

I'm getting an error message when I try to download my MP3 file.
Some corporate anti-virus software block large files. If your MP3 zip file is over 200 MB, consider the following steps to troubleshoot: (1) try a different web browser (2) download the file on a non-work computer, and/or (3) download the file directly to your mobile phone for easy on-the-go listening.
Can I put an MCLE MP3 recording on my smartphone?
Yes. Simply go to the MCLE website directly on your smartphone's web browser and log in; this will facilitate downloading the MP3 files directly from MCLE's website to your phone. You can make your MP3 recording purchase in the first instance on your smartphone OR if you have already made your purchase, you can download your MP3 files by going to your MY ACCOUNT page. Select your name when signed in, then select Products + Program Access > On Demand Programs.
What restrictions, if any, are there on my use of an MP3 recording?
Your use of an MCLE MP3 recording is governed by the "MCLE Terms and Conditions" you accepted during online checkout. You can review them at www.mcle.org/main/terms.
Are written materials included with an MP3 Recording?
Written materials submitted by the program faculty are downloadable from the eprogram page, which you have access to as an MP3 purchaser. You can reach that page via the "View Agenda and Materials" link in your confirmation email or on your MY ACCOUNT page. When logged into the MCLE website, select your name. Then select Products + Program Access > On Demand Programs.