In-Person Program

Civil Mediation Workshop 2017

Meeting Rule 8’s training requirements for mediators

Monday 5/22/2017 through Thursday 5/25/2017, 9:00 am - 5:00 pm
MCLE Conference Center, Ten Winter Place, Boston
28 substantive credits, 0 ethics credits
Print Brochure Add to list
Add to list

Product Description

Rule 8 of the Supreme Judicial Court’s Uniform Rules of Dispute Resolution prescribes system-wide standards for court-connected alternative dispute services in Massachusetts. Its guidelines establish training, evaluation, mentoring, and continuing education requirements for mediators. MCLE is pleased to present this four-day workshop, which trains people to mediate civil cases under Rule 8.

Special Focus

Mediation is often used to resolve disputes in cases involving bankruptcy; business and business torts; commercial; construction; contracts; consumer protection; education; employment; environmental; family business; health care; insurance; intellectual property; landlord-tenant; partnership issues; probate, trusts, and estates; product liability; professional liability; real estate, land use and zoning; securities; and torts.

What it covers

Basic mediation training emphasizes interactive participation and encourages “learning by doing.” It includes a mixture of theory and practice. Lecture and role-play sessions cover basic considerations in the types of disputes addressed by mediation.

MCLE’s Civil Mediation Workshop teaches you: the steps of the mediation process; the role of the mediator; mediation skills/strategies; listening; using neutral language; rephrasing; asking follow-up questions; summarizing; identifying issues; negotiating agreement; note taking; agreement writing; ethical and legal issues in mediation; values; bias awareness; personally sensitive issues; physical/substance abuse; cultural diversity; mediation demonstration; and coached role-plays.

Manage the Process
Explain the mediation process and role of mediator; Set a tone that helps put people at ease; Be flexible in tailoring the process to the needs of the parties; Respect the parties’ rights to make their own decisions; Uphold the parameters of confidentiality.
Manage Interactions
Maintain an open, honest, and supportive atmosphere; Treat parties with respect and affirmation; Maintain neutrality; Avoid the appearance of bias or favoritism; Handle conflict and strong emotions effectively; Help parties to see problems from others’ point of view; Avoid giving opinions or making judgments; Keep discussions focused on issues relevant to the negotiations; Demonstrate patience and persistence.
Manage Information
Ask relevant and open-ended questions; Present and reframe information clearly; Seek understanding of underlying needs; Determine areas of flexibility; Introduce brainstorming or role reversal to encourage reevaluation of positions and development of options; Encourage parties to develop new solutions; Identify common interests; Recognize potential areas of agreement; Support parties’ control of the outcome; Help to frame a clear, balanced, specific, and future-oriented agreement.

Special Program Materials:

Table of Contents


Hon. Paul E. Troy, JAMS, Boston


Hon. Christopher J. Armstrong, Hogan Lovells LLP, Boston
Hon. Isaac Borenstein, Suffolk University Law School, Boston
Hon. Elizabeth Butler, JAMS, Wayland
Hon. John C. Cratsley, JAMS, Concord
Jeff Fraser, Esq., Fraser & Galanopoulos, Newton Lower Falls
Don Greenstein, Esq., Boston Law Collaborative LLC, Natick
James E. Grumbach, Esq., Boston Law Collaborative LLC, Wellesley Hills
David A. Hoffman, Esq., Boston Law Collaborative LLC, Boston
Joel M. Reck, Esq., Wayland
Charles L. Solomont, Esq., Morgan, Lewis & Bockius LLP, Boston
John G. Wofford, Esq., Cambridge


In-Person Program
Register Tuition Options in Shopping Cart