COVID-19 Precautionary Measures at MCLE


To observe recommended social distancing measures in response to the current public health crisis, MCLE programs will be presented only via webcast through August. Circumstances permitting, in-person programming will resume after Labor Day.
MCLE OnlinePass subscribers: Check our COVID-19 OnlinePass Subscriber Resource Page for daily updates.

MLRI: Utilities - Advocacy for Low-Income Households

  • Product Number: 2200100P01
  • CLE Credits, earn up to:
    3 substantive credits, 0 ethics credits CLE Credit Note
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  • Product Description
  • Agenda & Materials
  • Faculty
  • Product Description

    Product Description

    This training covers the broad range of topics that arise when low-income households are trying to initiate or protect their utility service, as well as pay their non-utility energy bills (oil, propane). Topics will include: how to start service and protect service from termination, how to restore terminated service, how to get on the low-income discount rate, payment plans and arrearage management programs, funding sources that help pay utility bills, helping victims of domestic violence and crimes, and advocating for clients at the Department of Public Utilities. Training materials include our widely used book, Utilities Advocacy for Low-income Households in Massachusetts. This training is designed for anyone working in the field and helping low-income clients with their utility problems. This includes social workers, housing search workers, elder advocates, immigration advocates, domestic violence program staff, community action program staff, and lawyers.

  • Agenda

    Agenda & Materials

    • 1:00 pm – 1:10 pm

      Welcome, Introduction and Overview of Stay Connected Training

    • 1:10 pm – 1:40 pm

      Basic Rules/ Getting Service

      Obtaining Service, Termination Rules, Reading Bills
    • 1:40 pm – 2:40 pm

      Triad Steps I & II

      Protections, Reducing Bills
    • 2:40 pm – 2:50 pm

      Networking and Refreshment Break

    • 2:50 pm – 3:20 pm

      Scenario #1 & Triad Step III

      Paying Bills
    • 3:20 pm – 3:40 pm

      Review: Putting Theory into Practice

    • 3:40 pm – 4:00 pm

      Miscellaneous Problems, Competitive Supply, Telephone, and Food Issues

    Please Note

    MCLE webcasts are delivered completely online, underscoring their convenience and appeal. There are no published print materials. All written materials are available electronically only. They are posted 24 hours prior to the program and can be accessed, downloaded, or printed from your computer.

  • Faculty