Product Description

Happier clients are easier and more pleasant to work with. And as a bonus, they often go out and rave about how great your firm is, which brings you more high-quality business.

There are a couple of ways to make clients happy. First, by delivering awesome service. The better the work you do for clients and the better the results you help them achieve, the happier they will be. But there’s another underrated way to increase client happiness: systematically establishing and managing their expectations.

Why is this important? Happiness sits in the gap between reality and expectations. Reality is the service and results clients are receiving. Expectations are what they expect from you, your firm, and the overall process. The better you and your staff are at setting and managing expectations, the smaller the gap between reality and expectations, and the happier your clients will be.

You learn why this principle is important in a service business, which areas and issues to focus on, which tools you can use to keep clients happy, and how you can make this a regular and ongoing part of your service process.

Agenda & Materials

• 12:00pm - 12:10pm

  Why Is Managing Client Expectations Important and What Type of Impact Will It Make on Your Firm?

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  Bill Farias, Esq., Farias Family Law, PC , Fall River
  
• 12:10pm - 12:20pm

  Managing Client Expectations: What Makes Doing This Consistently Difficult and How Can You Avoid That?

  on demand video Add to Cart

  Bill Farias, Esq., Farias Family Law, PC , Fall River
  
• 12:20pm - 12:30pm

  What Specific Topics and Areas Can You Focus on to Ensure You Keep Clients Happy?

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  Bill Farias, Esq., Farias Family Law, PC , Fall River
  
• 12:30pm - 12:40pm

  What Are the Limitations to Setting Client Expectations?

  on demand video Add to Cart

  Bill Farias, Esq., Farias Family Law, PC , Fall River
  
• 12:40pm - 12:50pm

  What Tools Can You Use to Consistently and Systematically Keep Client Expectations in Check So You Can Have Happier Clients and Generate More Business?

  on demand video Add to Cart

  Bill Farias, Esq., Farias Family Law, PC , Fall River
  

Please Note

MCLE webcasts are delivered completely online, underscoring their convenience and appeal. There are no published print materials. All written materials are available electronically only. They are posted 24 hours prior to the program and can be accessed, downloaded, or printed from your computer.

Faculty