Help

ALERT

Due to work being performed by Comcast in the Downtown Boston area on Tuesday, May 28, the MCLE website may experience sporadic lapses in service throughout the day. We apologize for any inconvenience to our valued subscribers and customers.

Help Topics
Help Topics
HELP TOPICS

In-Person Programs > Registration & Access

Confirmation

I am registered for a webcast but have forgotten the date and time of the program. How do I find out when the webcast is going to happen?
Your confirmation email will have that information and include a link to add the program to your Outlook/Google calendar. Confirmation emails come from sender "customerservice@mcle.org" and have the subject line "Registration Confirmation for NAME". Be sure to check your spam folder if you can't find it.
If you no longer have the email, you can search by the program's title in the search box on this website or browse our program calendar by selecting "Products & Services" > "Upcoming Live Programs & Webcasts" on the homepage.
You can also contact Customer Service at customerservice@mcle.org or 800-966-6253.
If I am registered for a live MCLE webcast and have to miss it or any part of it, can I still view it later?
Yes. After the program, sign in to your MCLE account and select your name to go to your MY ACCOUNT page. Then select "Products & Program Access" > "Past Programs & Webcasts". All your past webcasts will be listed by date. Select the green "View Materials and Agenda" button to go to the eprogram page. On that page, you can watch some or all of the webcast on demand and download any program materials.

Accessing the Webcast

How do I access an MCLE webcast?
At the time of the program, click on the link you received in the webcast reminder email or in your order confirmation email. This link is specific to your account and will directly sign you in to the webcast. There are no additional user names or passwords required.
Are there written materials for a webcast and how do I access them?
Yes. Written materials accompanying a program are available to webcast registrants electronically and are posted the day before the program in the "Seminar Materials" tab at the bottom of the webcast screen for downloading and printing. Any materials added on the day of the program (e.g., presentation slides) will be posted in the same "Seminar Materials" tab at the time of the program. You will not receive hard copies of any materials in the mail.

Cancellations

What is MCLE's cancellation policy?
If you're unable to participate in a program on the date for which you registered, you will receive an email about how to access the program on demand via webcast and/or downloadable mp3 file, including the written materials in electronic form, in full satisfaction of the tuition paid. If you prefer a refund, let us know by the end of the business day prior to the program and we'll refund your tuition after deducting a $40 processing fee. Limited enrollment programs may only be refunded, minus a $100 processing fee, if we are able to fill you seat.